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ThakaaMed
Product

ClinicOS

The AI-first operating system for dental clinics: one system from a patient's first booking to their next recall, in Arabic and English, built for Saudi Arabia first.

One system instead of five.

Most dental clinics run on a patchwork: one tool for the website, another for booking, a WhatsApp number for reminders, an old system or paper for records, and spreadsheets for everything else. None of them talk to each other. Patients drop off when booking means a phone call during working hours, no-shows cost money because reminders are manual, and the owner never sees a live picture of how the clinic is doing.

Start with one clinic. Grow into a group.

ClinicOS runs on its own in a single clinic today. As you grow, the same system connects to more: multi-site sync, labs, and national insurance eligibility are on the way. Nothing has to migrate when you add them.

Inside ClinicOS

One system for the whole clinic team.

The front desk, the dentists, and the owner work from the same system, each seeing what they need: the day’s schedule, every patient file, and a clear picture of how the clinic is doing.

Appointments

Every dentist, every chair, one view.

See every dentist's day side by side, with walk-ins added next to booked patients. Chair use, confirmations, no-shows, and cancellations update as the day goes, so the front desk and the owner see the same picture. Switch between day, week, and month, in Arabic or English.

ClinicOS cockpit, appointments

Patient records

Every patient file, and who hasn't been back.

Find any file by name, file number, phone, or national ID. The list separates patients seen in the last 12 months from those who haven't been back. It also shows which appointments need confirming in the next two weeks, and which treatment plans are still waiting on an answer.

ClinicOS cockpit, patient directory

Imaging and AI analysis

Every X-ray, read in seconds.

X-rays come straight in from your imaging system. Dental IQ highlights potential findings in seconds, each marked on the image with its tooth number. The dentist reviews and confirms them, and they go onto the dental chart and into the patient's report.

Dental IQ, X-ray analysis

Dental charting

From the X-ray to the chart, without typing.

Dental IQ's findings appear on the tooth chart with their tooth numbers: fillings, crowns, root canals, and missing teeth. The dentist reviews the chart, corrects anything that needs it, and confirms. No manual charting.

ClinicOS cockpit, dental chart

Billing and insurance

Every riyal, from the chair to the bank.

See what the clinic produced this month, what has been collected, and how many days payments take to arrive. Track every way patients pay, from insurance and card to cash and transfer, and see insurance claims by age so overdue ones stand out.

ClinicOS cockpit, billing. Figures shown are demonstration data.

Practice insights

What every patient relationship is worth, and who is due back.

See the whole practice at a glance: patients, appointments, revenue, collections, and what's still outstanding. Open any patient to see their lifetime value, balance, collection rate, recall status, and the treatment plans they haven't accepted. If they're overdue, one click adds them to the next recall campaign.

ClinicOS cockpit, practice insights. Figures shown are demonstration data.

Finance

Your clinic's books, always up to date.

ClinicOS turns the clinic's daily activity into a balance sheet and a profit and loss statement: what insurers and patients owe you, what you owe in VAT and to suppliers and labs, and your net income over the last 12 months. VAT and e-invoicing are handled for ZATCA, and approved insurance pre-authorizations show the revenue already on its way.

ClinicOS cockpit, balance sheet. Figures shown are demonstration data.

Accreditation and compliance

CBAHI evidence that builds as you work.

ClinicOS maps the clinic against the CBAHI national standards for dental centers. Everyday work in the system is suggested as evidence for you to confirm, every gap and corrective action has an owner, and policies, incidents, risks, and committee records sit in one place. A mock survey shows where you stand long before the real one.

ClinicOS cockpit, accreditation dashboard. Figures shown are demonstration data.

HR and staff

Every licence tracked before it lapses.

Each staff file holds the documents a Saudi clinic has to keep current: SCFHS licence, iqama, BLS and CPR certificates, and the signed contract. ClinicOS warns you before anything expires, sets what each person can see in the system, and keeps an audit trail of who did what.

ClinicOS cockpit, staff file. Figures and people shown are demonstration data.

Migration

See what's in your old system, and what it's worth.

ClinicOS reads an export from your current system and gives you a full picture before anything moves. You see how many patients are active, lapsed, or never seen, and whether their records are complete: names, file numbers, phone numbers, duplicates, and errors. You also see what your past work was worth: billed against collected, the average invoice, and an estimate of what patients who stopped coming could bring back, all from your own records. When you're ready, you move across with clean data.

ClinicOS cockpit, migration report. Figures shown are demonstration data.

Key Features

Intelligent Capabilities

  1. Clinic Website & Online Booking

    A branded clinic website with online booking, in Arabic and English. Patients book day or night, without calling during working hours.

  2. Patient Portal

    Patients sign in with a one-time link, no password needed, to book, see upcoming visits, and stay in touch with the clinic.

  3. Staff Workspace

    Appointments, the inbox, and a live picture of the clinic's day in one place, for the front desk, dentists, and managers.

  4. Patient Messaging

    Two-way messages keep patients informed and showing up, without a separate WhatsApp number beside the clinic system.

  5. Standards-Based Patient Records

    Clinical records on FHIR R4, the international healthcare data standard: structured, secure, and ready to connect to labs, hospitals, and national systems.

  6. Dental IQ X-Ray Analysis

    AI flags findings on dental X-rays, right in the patient's chart. The dentist confirms every finding.

Why ClinicOS

Built for Saudi clinics from the start.

Truly Bilingual, Arabic-First

Every screen works in Arabic, right to left, and in English from one system, not a translation add-on. Staff and patients get the same experience in both languages.

Built for Saudi Arabia

Patient search by national ID, prices in SAR, CBAHI standards tracking, and data hosted in the Kingdom. NPHIES eligibility and mada payments are on the roadmap.

Switch Without Starting Over

ClinicOS reads an export from your current system and reports on it before anything moves, and your records can stay read-only in the old system while you switch.

Technical Specifications

The details

Platform model+

ClinicOS is architected as eleven modules covering the whole clinic: appointments, records, communication, insights, billing, insurance, inventory, labs, HR, administration, and the patient portal. Appointments, Records, Communication, Insights, Billing with finance, HR, and accreditation tracking lead today, including ZATCA e-invoicing, insurance claims tracking, and Dental IQ charting; the remaining modules are in specification or build.

Deployment model+

Standalone or connected, from the same product. Start with one clinic. Grow into a connected group. Same system, no migration.

Standards+

Built on HL7® FHIR® R4, the international healthcare data standard, so clinic records can connect to labs, hospitals, and national systems rather than locking the clinic into an island.

Languages+

Arabic (right-to-left) and English (left-to-right), rendered natively from a single system across the booking site, patient portal, and staff cockpit.

Security posture+

AES-256 encryption at rest, TLS in transit, role-based access control, and PDPL-aligned data handling with Saudi data residency.

Regulatory status+

ClinicOS is practice-management software and is not a medical device. It pairs with Dental IQ, which holds SFDA Medical Device Marketing Authorization (MDMA) for AI radiograph analysis.

Integration Information

Fits into the systems you already run

Dental IQ AI Analysis

AI radiograph analysis from ThakaaMed, built to pair with ClinicOS at the chair.

NPHIES Insurance Eligibility

Saudi insurance eligibility checks, on the connected roadmap.

Dental Labs

Send cases and receive results automatically: on the connected roadmap.

mada & Local Payment Rails

Saudi payment rails are being wired in, with deposits and payments to follow.

HL7 FHIR R4

Standards-based interoperability with labs, hospitals, and national systems.

FAQ

Frequently Asked Questions

Yes, in early access. The bilingual booking website, online appointment booking with a passwordless patient portal, the staff cockpit with AI agents for reminders, confirmations, and recalls, patient messaging, billing with ZATCA e-invoicing, finance reports, accreditation tracking against the CBAHI standards, staff files, Dental IQ charting, and the FHIR R4 records backend are live with our first clinics. We are onboarding a limited number of practices while the remaining modules mature.

Trust & Compliance

Built on a clinical-grade foundation

ISO 13485:2016

Medical-device quality management system

ISO/IEC 27001:2022

Information security management system in implementation

IEC 62304

Developed under an IEC 62304-compliant software lifecycle

In-Kingdom hosting

On-premise or Saudi-region deployment — customer's choice

AES-256

Encryption at rest; TLS 1.3 in transit

PDPL

Saudi Personal Data Protection Law compliance

HL7 FHIR R4

Clinical data exchange on the FHIR R4 standard

DICOM

Native DICOM imaging interoperability

Get started

Open your ClinicOS preview account.

Sign up in under a minute for a free preview account on ai.thakaamed.com. See the bilingual booking experience your patients would get, explore the cockpit, and talk to our team about onboarding your clinic.

  • Instant preview of the bilingual booking engine
  • Arabic and English out of the box
  • Your data stays in Saudi Arabia, PDPL compliant
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